Standard Bank - Poor Service and Not Well Represented by Consultant

On the 1st May 2021 i could not use the Standard Bank App. I had disabled the use of my Card Prior to that as a security measure.

I decided to phone the customer care number provided on the web and the 1st Consultant that i spoke to was not very helpful & spoke over me whenever i was talking to her. She had no knowledge of how to assist me and all i needed was a way to draw out cash.

With it been month end i found it very difficult to do what i needed to do and I also understand that technical problems can happen. However i just needed a solution to draw out Cash. I asked to speak to her Supervisor and i spoke to Jeodfrey who was helpful to a certain extent. He advised that i should use Cellphone Banking for now until the Standard Bank app is sorted out. To my surprise when i dialed *120*2345#, i need to have a CSP Number which i didnt have.

I then phoned back the 2nd time & "My Luck"' the same consultant picks up. I decided to give her a 2nd chance to assist and she couldn't help again. That consultant should never work in a service orientated environment. I then asked to speak to Jeodfrey and we agreed if i used my Credit Card to draw out the cash that i needed, i would be reimbursed the service fee.

I get to the ATM and managed to draw out cash with my Credit Card. I realised something when i was at the ATM that both the consultant and Supervisor failed to mention. I would like to test both their on what i found out.

This questions the ability of people that work as consultants who represent Standard Bank on their behalf.

To Date no one has called me regarding the refund or to see if i managed to draw out cash.

To anyone who reads this, Please download an app on the Android or IOS Store were you can record each phone call you make to these Big Corporate Service Providers. Atleast this way you have some leverage when you need to voice your opinion.

Thanks Mr K