STANDARD BANK POOR SERVICE

I'm disappointed and frustrated. Just don't bank with Standard bank, so many other banks give you better service. Paying back a student loan with them has just been hell. 1. They never sent me communication on a set date that they would debit order me (I've been debit ordered from the 15th to the 20th , to the 25th and 26th day of the month when I just want to debit ordered on the 1st day of the month). 2. They send no statements- to this day I don't know how much I owe, how much I've paid off, how long long it will take me to pay off loan etc... 3. I have recieved no account details so even if I wanted to pay a lump sum or increase my repayment amounts I can't. 4. And what annoys me the most is that you can't get ahold of them. I called Standard bank 7 times, I have emailed, I've gone into the clearwater bank branch and reviewed them multiple times on hellopeter, twitter, facebook, Instagram and all I've asked for still hasn't been done. In 8 months Standard Bank. I can't wait to be done with this student loan and wash my hands off you for good.