ES
Edward S
1 reviews | Active since Apr 2018
23 Mar 2021, 10:05
STANDARD BANK POOR SERVICE ACTUALLY NO SERVICE
I have been emailing Standard bank re a suspected ***** mail , below is the email addresses which I got off the Standard bank web page and on both coactions the messages came back: The following recipient(s) cannot be reached:
'***.' on 2021/03/22 16:11 Server error: '501 <***.>: domain missing or malformed' Same message received for this email address *** If Standard Bank has change the contacts why do they not update the sites. It is also impossible to try and speak to someone the call center is useless.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Mar 2021, 03:22Hello Edward
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
C***
C***
Standard Bank's reply24 Mar 2021, 03:22
Official
Hello Edward
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
C***
C***
ES
Edward S's updateReviewer Update
24 Mar 2021, 10:13Good Day thank you for the reply, however this is no help at all please forward an email address or direct contact number so that the ***** section can view and report on the suspected spam mail which I have received am sure if I have a spam mail which states Standard Bank then many others have received the same or similar mails.
ES
Edward S's update24 Mar 2021, 10:13
Reviewer Update
Good Day thank you for the reply, however this is no help at all please forward an email address or direct contact number so that the ***** section can view and report on the suspected spam mail which I have received am sure if I have a spam mail which states Standard Bank then many others have received the same or similar mails.
ES
Edward S's updateReviewer Update
06 Dec 2021, 11:49After all this time STB still has not contacted me I have since again received mails from I am sure are ********** mail addresses why do they not investigate the addresses as to protect clients once our accounts are hacked and monies remove the banks are quick to lay the blame on the customers see mail once again sent:
Good Day
Good Day
Attached are two mails received from Standard Bank, to me it appears to be from with suspicious mail addresses which are as follows:
Standard Bank <***>
Standard Bank ***
Also attached are two mails previously sent to *** to which I received two automatic replies?
Also attached in the one mail is a word document with a list of supposedly Standard Bank Mail addresses
I have forwarded the first one to Standard Bank awhile back with no reply.
I also sent mails to Stanlib
I do not have a SB account but my late wife had one.
Below is a compliant I posted on Hello Peter as well as the reply to them, still with no reply mail to me.
As stated in the reply to the post on Hello Peter:
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
As I have had no direct response from Standard Bank, they sure put a new meaning to the statement “matter of urgency”
All I have been requesting is that they confirm that the mail addresses are genuine Standard Bank mail addresses.
As Stated before
As I have had no direct response from Standard Bank, they sure put a new meaning to the statement “matter of urgency”
As Stated before
As I have had no direct response from Standard Bank, they sure put a new meaning to the statement “matter of urgency”
ES
Edward S's update06 Dec 2021, 11:49
Reviewer Update
After all this time STB still has not contacted me I have since again received mails from I am sure are ********** mail addresses why do they not investigate the addresses as to protect clients once our accounts are hacked and monies remove the banks are quick to lay the blame on the customers see mail once again sent:
Good Day
Good Day
Attached are two mails received from Standard Bank, to me it appears to be from with suspicious mail addresses which are as follows:
Standard Bank <***>
Standard Bank ***
Also attached are two mails previously sent to *** to which I received two automatic replies?
Also attached in the one mail is a word document with a list of supposedly Standard Bank Mail addresses
I have forwarded the first one to Standard Bank awhile back with no reply.
I also sent mails to Stanlib
I do not have a SB account but my late wife had one.
Below is a compliant I posted on Hello Peter as well as the reply to them, still with no reply mail to me.
As stated in the reply to the post on Hello Peter:
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
As I have had no direct response from Standard Bank, they sure put a new meaning to the statement “matter of urgency”
All I have been requesting is that they confirm that the mail addresses are genuine Standard Bank mail addresses.
As Stated before
As I have had no direct response from Standard Bank, they sure put a new meaning to the statement “matter of urgency”
As Stated before
As I have had no direct response from Standard Bank, they sure put a new meaning to the statement “matter of urgency”