Standard bank poor service

I am very much annoyed at the moment, i called Standard Bank on the 05th of October 2023 about an email that i have received that titled re-authentication.it said something about changing my debit order which i did not approve since i never requested any changes on my debit order or dates, the email said I should approve before the 05/10/2023 . I called then on the 05th and they said they will request a consultant that works with funeral policy/insurance to get back to me till this moment I haven't received that call. The following day i went to standard bank centurion mall they also told me the consultant will call me but even now nothing is happening ,mind you that is my funeral police should there be a problem i swear i will not be held accountable for whatever errors made. I am disappointed at their poor service