Standard Bank poor service

On the 25th of November 2023 there was ***** on my cheque account - the perpetrators emptied out my account within 40 minutes. My bank card was in my possession at the time of these *****ulent payments.

Standard Bank's system did not even pick it up to put a hold on the account. The ***** Department was contacted on the 25th of November and notified of the ***** on my account and to date I have not received any update from Standard Bank on the progress of the ***** investigation.

When you do contact the ***** Department to enquiry whether they have received the necessary documents that I had to submit - Police Case Number and Affidavit the call centre consultant that I spoke to was rude and didn't give me any feedback. The only feedback that I got from her was whether it was communicated to me what the timeframe for ***** investigations are, that the e-mail address where the relevant documents were submitted is an unattended mailbox and that the 6 to 14 days investigation time has not yet lapsed.

As a loyal customer with Standard Bank for over 15 years once would expect more support and assistance, empathy and be treated with the necessary respect as this is a very stressful time, being without any money at the end of the month with bills to be paid and December holidays.

As much as I understand that this is an everyday occurrence and that I may not be the only customer that has been de*****ed, this is unacceptable.

I am seriously reconsidering my relationship with Stand Bank, taking also into account that this is the second time this has happened to me.