Standard bank poor service

<p>I app**** for a credit card telephonically and the gentleman who was helping told me that the application has been declined because there are suspecting a ********** activity and I told him that I am a victim of *****. He told me to go to the branch and apply there. Few days letter I received a call from standard bank ***** department and he asked me few question and after that, he said they will go ahead with my application. After that, I never received any call.</p> <p> </p> <p>On the 28 of April 2017, I decided to go to the branch and the lady when they call the ***** department they were no answering and they decide to send an email and told me that they will contact me they get feedback. on the 9th of May. I was informed that my name has been cleared on the 2 of May then I went back to re-apply and only to find out that I was not cleared.</p> <p>The gentleman who was helping me took the copy of my document and said they will follow up with ***** department and when they clear my name he will process the application and then contact me to avoid me going to the branch and find out that I'm not cleared.</p> <p>I received a call last week from ***** department and they said I'm cleared however, I have not received either email or phone call from the branch to confirm that indeed I am cleared. I sent an email to the lady who helped the other day and she did not reply and when I call no one is answering the phone ( I'm not sure if the number I'm using is the right one).</p> <p>Is this what the victims of ***** are being treated at Standard bank? when I want to buy a house I'm I going to go through the same problem? I have been banking with the standard bank from 2010 but because of this poor service, I would like to close my cheque and my savings accounts. Kindly assist me with the procedure of closing these accounts as this is an indication that it might be hard for me to get a home loan and other types of loan from the standard bank.</p>