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Tee T

1 reviews | Active since Dec 2018

13 May 2024, 16:33

Standard bank poor service

I made a standard bank instant money withdrawal using betway but when I got to the ATM, it says the voucher has been used. I never retrieved the voucher myself and I was having my phone by me. I called standard bank and they can't even locate the atm that was used to withdraw my money.

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Replies (5)
Standard Bank
Standard Bank's reply13 May 2024, 16:43
Official
Dear Tee

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 May 2024, 08:36
Official
Dear Tee

Our team tried reaching out to you to no avail.

Please advise a convenient time we can contact you so we can assist accordingly.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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TT
Tee T's update14 May 2024, 08:51
Reviewer Update
Good day, you can call me now.
Standard Bank
Standard Bank's reply14 May 2024, 09:33
Official
Dear Tee

Our team will contact you.

Please be on the look out for our call.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 May 2024, 11:52
Official
Dear Tee

Thank you for taking our call.

Please note that our team has confirmed that this matter has been addressed.

Have a great day further.


 Kindest regards
Standard Bank Hello Peter Team 
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