Standard bank - POOR Service!

<p>I am so very dissapointed in Standard Bank. Why is the service so poor? On Saturday i paid with my debit card at two diferent stores. The amounts where debitted twise from my bank account. When I phoned the bank (customer service), it was explained to me that it is not their problem, and that the stores must refund me.... WHAT A LOAD OF NONSENSE!!!!! When my husband went to the bank to try and sort this and figure out what the problem is and what we should do, the lady at the bank told his that she cannot help him before he has a new ID card (as he still has the green ID book).. WHY???? What doen that have to do with anything?? I just cant understand!! SO DISSAPOINTED!! Definately moving to another bank today :-(</p> <p> </p> <p> </p> <p> </p>