sM
sbonginkosi M

1 reviews | Active since Nov 2011

29 Jan 2017, 10:22

Standard Bank poor service

<p>Sunday morning (29-01-2017) went out for breakfast and when I had to pay my card Declined,I went to the atm scottsville and find out that my investment is 0.00 and I have money on it. I check Internet banking and same thing. I drove from Scottsville to Standard bank Msunduzi and find lot of people complaining about same thing. How embarrassing going on breakfast with your GF and card declined and no whatsoever sms or email from the bank informing us regarding the system being down. Thank you Standard bank for ruining our Sunday. </p>

0
Replies (3)
Standard Bank
Standard Bank's reply30 Jan 2017, 13:30
Official

Good day Sbonginkosi

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply31 Jan 2017, 08:24
Official

Good day Sbonginkosi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply02 Feb 2017, 15:18
Official

Dear Sbonginkosi

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***