Standard Bank Poor Service

I am writing a review concerning Standard bank yet again. I have spent a considerable amount of airtime within 2 days calling Standard Bank without assistance. I purchased data that did not reach me. Standardbank did not send a notification meaning that my payment did not reach the network. someone finally answered my call today after trying to get through and my matter is escalated. I am holding my breath and hoping that standard bank gets back to me. What really annoys me is that Standard bank will get back to me if they want to sell something. But once someone gets a double debit or missing money, the customer needs to hunt them down.

I know that I will get a response saying that my issue will be resolved. But what I really want to know is how it will be solved. What steps will be taken to solve my issue and by when? Then I can close the account in peace.