Standard Bank Poor Service

Three months ago I app**** for a personal loan at Standard Bank. I made it clear during the application process that I wanted the debit order date to be the 1st of every month, but the consultant said the debit order date can only be changed after the loan is approved. The loan was approved and I went back to the branch to change the debit order date from the 25th to the 1st of every month. The branch staff failed to change the debit order date on the system . After many calls over several weeks, they still failed to change the debit order date. Even the Personal Loans Call Centre Agents FAILED to change the debit order date. The matter was escalated to the IT Help Desk. Two months down the line, and Standard Bank's IT team still fails to respond or change the debit order date.

How can an entire team of IT professionals and Software Developers FAIL to simply CHANGE THE DEBIT ORDER DATE???? I am thoroughly disappointed.