Standard Bank Poor Service

I app**** online to open a business account 26/01/2024 and after a few days i got a call from the business department taking me through the application process and upon completion i was advised that i would receive an electronic document i would need to sign and send back of which i never received i tried sending an email (***)to customer care and tried phoning(‪***‬) after wasting money on airtime holding the line 17mins plus with no answer up to today i still have not heard anything and i have received notification that an enquiry was done on my credit record by standard bank. This is a poor service expirience and a loss for such a huge traditional bank who encourages selfhelp services to reduce the amount of people walking through their doors and queues at the branches, we all dont have the time and money to waste standing around waiting to be assisted and spending money to follow up on what needed to be the other way around.