standard bank poor service

<p>on the 27th novermber 2016 my employer paid the bond as usual and standard bank debited on my account ,meaning i over pay by R3500 and i phoned them the 28th and the consultant said i should go to the branch,i went to the branch at zevenwacht mall kuilsriver the lady said they cant help me they put me on the phone ,the consultant that i got to the phone said i should send an email attatch my payslip as proof that the employer have paid,i did that aswell and waited 7 days,i recieve an email say money have been loaded and i call them again becouse i did not understand the email since the was no money that i recieved from them,then they told me that my request of refund has been decline with no proper axplanation.</p>