standard bank poor service

<p>Called standard bank to increase my credit limit by R20000. Security checks completed by first Consultant. Call ransferred to Guguletu Mkhize in Credit Department. Security questions again (internal transfer of call). Then 10 questions on their Credit Disclosure form. Legal jargon. Guguletu struggles to ask the questions. Puts me on hold every couple of minutes (I hope they play the recording). Yes, I am upset by now. Been over 35 years with the bank. They ask for monthly income, expense etc. Telephone line is very faint. Put on hold a few times to clarify some questions. I mean lonnng hold. First time that this happens, the extra questions. Two weeks ago got the job done in under 10 minutes through another Consultant. Took 45 minutes to get through the questions, Standard Bank, same customer request... why do other Consultants not make the customer go through this excruciating process? If Guguletu is doing her job, then are others are shirking? Let's apply the principle equally so all cusgomers experience the same bureaucratic pain. Get some consistency as her Manager says that the disclosure questions should be asked by Consultants. Will be fun to see how the process works over the festive peak period. So much for Prestige Account ! No wonder this bank was rated the lowest in the 2016 polls.</p>