Standard Bank Poor Service

Rosebank branch confirmed my cheque account was locked and is with the debt collectors. D ***a at the branch mentioned that they arranged for unlocking of the account as well as reopening my overdraft facility, initially he said it will be latest next Tuesday and subsequently said by tomorrow Saturday. I requested a written bank letter of what he told me. 1. I found it strange that he was limited by the bank not to write such a letter. 2. He gave me his contact number as 011****** and I could not get through to this number, I called your call centre *** and they directed my call to Rosebank. Someone answered and transferred me to Mr ***xa's line but the phone rang for 18 minutes with no answer until I cut it off. 3. The call centre also gave me a non-working number of the collector as ***. I learned your true colours with this incidence. I need the money deposited like yesterday. You are not empowering your employees to excel and I do not trust your organisation anymore. Yesterday I cancelled my Ucount as my first move out.