STANDARD BANK POOR SERVICE

I am very appalled by the service I have received from Standard Bank.

A week ago I called Standard Bank to make changes to my Home Loan account. AT NO POINT ON THE CALL DID I MAKE CHANGES TO THE PAYMENT DATE ON WHICH MY ACCOUNT GETS DEBITED. The Consultant (Consultant 1) confirmed this. I requested this confirmation in writing and she said she can only give me a reference for the call. As far as I know that call was recorded.

On 31 May 2019 my debit order did not go off as usual. On Monday 03 June 2019 I called Standard Bank again to find out why my debit order did not go off. I was told by the Consultant (Consultant 2) that Consultant 1 changed the debit date all together and that the debit order would be taken at the end of June. Now I asked Consultant 2 whether this has a negative impact on my account because surely it should be showing arrears. She said Yes but confirmed that she would immediately put the debit order to go through the next day and that everything would be okay.

Consultant 1 called me immediately after my call with Consultant 2 finished with me. All she did was repeat what Consultant 2 said she would do to fix HER mistake. I said to her why is she not even acknowledging that she went and did something I did not authorize on my account. Only then she says "Sorry Ma'am".

On 06 June 2019 the debit order goes through but its not May's amount, it was the amount for June.

On 07 June 2019 I get an sms that I owe Standard Bank as my account is overdue. I have called Standard Bank and have not only been transferred from Consultant to Consultant, I have had to repeat the entire debacle, and have had to deal with rude Consultants who sigh when taking my information.

Not only am I regretting the service I am receiving from Standard Bank, but I am regretting taking any further products with Standard Bank.

I will not pay any amount in "arrears" caused by Consultant 1 who decided to do their own thing. I will take this to the Banking Ombudsman if Standard Bank is going to be adamant about shielding a Consultant that decided to do whatever she wants on MY account.

I want ALL the recordings of the telephone calls I have had with Standard Bank in the last month so that I can lay out my complaint against them in a definitive manner.