Standard bank poor service

I was depositing money on the 8th of October 2018 on a wonderpark atm , the money was retracted by the banks machine , I went into the wonderpark branch and a a call was logged with ref number 7020######I was told the due date is the 15th of October, 1 I need that money to attend to my business matters that need my immediate attention 2 if I'm not able to get that money by the end of business today the 9th of October I loose out on a substantial amount of money that I could've made for my family 3 , when I got to the bank this morning I was told this matter would be sorted out by 13:00 Today and it's 15:00 and nothing has been done

Now when the banks technical errors start to affe t our business affairs and all u can be told is protocol where is the personal relationship factor with bank ? The bank is still making money wether they give me my money or not but as for me I'm stranded and can't attend to my business affairs because standard bank wonderpark branch could not assist me