Standard bank poor service

I have a prestige cheque account with standard bank, which comes with 8 ATM withdrawals and 3 ATM deposits per month, on the 31st July 2018 I deposit money which was my first deposit of the month and I was charged deposit fee, went into the branch to enquire I was told system error I was assured by the consultant and by my banker that the fee would be reversed the following day 1st of August, until today im still waiting not even a call from my so called banker, tried emailing her still not replying to my emails. Very poor service from lambton branch and it's ******* to unaware customers. Please refund my money, im already paying you on services fees.