JM
Joanne M

1 reviews | Active since Jul 2018

14 Jul 2018, 11:50

Standard Bank poor service

Standard Bank Baywest. When as a working person you take the time out of your limited weekend to accommodate the unrealistic banking ours so as to renew an expired Ucounts card. Wait in the bank for service only to be told “oh sorry, we’ve run out of cards” with no solution offered to make up for their ineptitude ...poor service and planning at its finest.

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Replies (2)
Standard Bank
Standard Bank's reply16 Jul 2018, 03:05
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Jul 2018, 09:59
Official

Dear Joanne Morris

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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