1 reviews | Active since Jun 2018
Standard bank - Poor Service
Worst experience with a bank. Last night, I purchased electricity on the app and 12 hours later ,I still have not received the voucher code via sms which standard banks sms'ing system usually sends almost immediately after purchasing. This has resulted in me running out of electricity and having to drive out to purchase it. Not the first time! Their mobile application experiences "technical difficulties" so often, it defeats the purpose of online banking. I then called standard bank's query line this morning and they promised me a call back, which I still have not received! Service is *******
Dear Insaaf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Insaaf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***