Standard Bank poor service

To whomever this may concern

I am livered with the service that I am receiving from Standard Bank.

I took a credit card with them in the month of July 2017 and specifically asked them to debit my FNB account on the 1st of every month to avoid any disappointment on both sides.

This never happened, instead I received a letter via post informing that I need to make a manual payment and they gave me the due date.

I then phoned the number ( ********** 807) to find out why STANDARD BANK is not debiting my accounting and I was informed that the debit order was not setup. At this stage I asked the gentleman to set it up as I don’t have time to make manual payments. He confirmed that it is setup and that all is good (He clearly failed to explain the terms and conditions of setting up a debit order in the middle of the month).

Yesterday the 4th September 2017 I received an sms informing me that my Credit card is overdue. I made numerous calls to the number ( ********** 807) and spoke to a lot of UNPROFFESIONAL agents who threatened me by saying that they will block my credit card if I don’t pay the amount due. I missed important work meetings because I had to phone them back again and again and again and again !!!!!!

Please understand that this is not an unwillingness to pay my account but a complete process failure within all your departments!!!!!!!

I have an idea as to why the service is so poor. I asked to speak to a manager as this not only affects my life but also my credit profile and the agent told me NO I need to speak to a team leader first. I was transferred to a team leader Kevin, I waited +-15 minutes for him to take the call. Please bear in mind that I was calling from my cell phone trying to resolve YOUR mistake. Kevin only told me what the “Agents” told me but he atleast help me to set up the debit order properly.

I the customer was basically told by your agents that I need to follow your internal chain of command in order to speak the a manager. Are we as customers that insignificant to you as a business????

This sort of behaviour made me feel like my query was irrelevant, all that mattered was my payment. Again, bear in mind that I initially asked for a debit order. I was not avoiding making the payment. I must have missed it in the fine print, I didn’t expect that basic service would be rendered to me only if YOUR conditions are met.

Till this hour, I did not even receive an apology from Standard Bank regarding the HORRIBLE service that I received.