Standard Bank poor service.

<p> </p> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">I went to Dobsonville branch in Soweto to make a ATM deposit.My deposit was unsuccessful and the machine crashed while I was depositing the money..I reported this to the branch and I waisted more than two hours in the branch reporting their machine that just crashed whilst depositing money.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">Thobile the branch consultant assisted me to fill in a query form and she gave me a reference number of my query. She advised me that the money will only reflect into the account I was depositing into 9 days later and there is nothing else that can be done.To me that time was unreasonable, the person who I was depositing the money was not going to wait for that long 9 days, because of Standard Banks poor systems.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">I paid her by hand. So I requested that my deposit be reversed as I will pay the person by hand. after 9 days the service that I wanted to pay for would have lapsed and I will not get my money back, obviously it will be a double payment for her. I was sent back to get an account where she can deposit the money into.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;"> </div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">I returned to the Bank the following day. Thobile and Two other consultants who assisted her confirmed and I told them that since my deposit failed on the day, they must cancel the initial deposit and deposit the money to my Fathers account since I do not bank with Standard bank. Thobile and the other consultant who were assisting her agreed and took my Fathers account details as well as his ID copy. They promised me that they will not make a mistake and deposit my money to the initial account that I wanted the money to go into, but the money will reflect on my fathers account.I confirmed and left the branch.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">I was shocked to here today that I am not going to get my money back because they have now deposited my money to the account I said they must not deposit it into..</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">Thobile **** to me and made me wait for 9 days and still failed to take my instructions.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">I need someone from Standard Bank to assist me to get my money back. I regret to have done any Business with Standard Bank. I have received the worst service at Standard Bank so far.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">The Branch Manager Tessa said today she will reprimand the consultant and I must open a police case. Standard Bank does not care about me, they reprimand there staff and only the police can help me, I do not think this is how customers must be treated.</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;">contact ***</div> <div style="color: #000000; font-family: UICTFontTextStyleBody; font-size: 21px;"> </div>