Standard bank poor service

I have been trying to phone the Standard bank branch in Brooklyn to get my personal banker's email...what a mission and pathetic service. I was told that all standard bank telephone numbers are centralized (no notice of this if you google the branch) Nobody was successful in putting me through to the branch either. This is after 5 calls (head office and call centre) and 45 minutes on the phone. No way to phone the branch directly and no success in linking me to the branch . And then of course they are not allowed to give the email address or the telephone number to the client. Also no guarantee that I will get the personal banker if I drive there because they work shifts and of course I cant phone her. An then they have been playing the same lame, poor quality music while you wait on the phone for the past how many years. All together an hour wasted in my life!!!!!