Standard bank poor service

I logged a complaint with liezel van wyk at ***** department and she informed me I should get a court order to get my money back. The detective made enquiries and informed me the money that was transferred to capitec bank is a ghost account. The service from standard bank and ***** department is poor and pathetic. Why am I paying fees if my money is not protected at all. They keep sending me from pillar to post but after almost two years I still didn't get my money back. I will never recommend anyone to bank with them because they don't care about their customers.