BW
BERNARD W
1 reviews | Active since Mar 2009
08 Mar 2023, 20:03
Standard Bank poor service
Regular mobile banking outages. Unable to load payment card on Samsung Pay, been over a week and a half with no resolution
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Mar 2023, 06:50Good Day Bernard
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply09 Mar 2023, 06:50
Official
Good Day Bernard
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
BW
BERNARD W's updateReviewer Update
13 Mar 2023, 17:01Good afternoon Standard bank Team.
I have received an email 4 days ago stating that this issue has been resolved and somebody will contact me shortly. Needless to say neither has happened. Cannot tap to pay from the standard bank app either.
Poor show.
I have received an email 4 days ago stating that this issue has been resolved and somebody will contact me shortly. Needless to say neither has happened. Cannot tap to pay from the standard bank app either.
Poor show.
BW
BERNARD W's update13 Mar 2023, 17:01
Reviewer Update
Good afternoon Standard bank Team.
I have received an email 4 days ago stating that this issue has been resolved and somebody will contact me shortly. Needless to say neither has happened. Cannot tap to pay from the standard bank app either.
Poor show.
I have received an email 4 days ago stating that this issue has been resolved and somebody will contact me shortly. Needless to say neither has happened. Cannot tap to pay from the standard bank app either.
Poor show.
Standard Bank's replyOfficial
13 Mar 2023, 17:20Hi Bernard
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Mar 2023, 17:20
Official
Hi Bernard
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team