Standard Bank poor response to holiday bond break.

Im writing today to advise on the poor customer service my husband and i are receiving from standard bank regards to the bond holiday payment. its been almost 2 months now that we app**** and had no feedback i advised them my husband salary has been cut and they still debiting and we need this assistance urgently. Nothing. this kind of service is unacceptable , cause if we as customer fail to may payment we get quickly listed but i don't find standard bank has put their customer first in this pandemic. Also i would like to point out a Lana Reeves who works for you guys and told my husband they applciation is being assessed. I have sent her x3 emails asking her to acknowledge my emails and to provide feedback she has just plain right out not responded to any of my emails or even acknowledge. If this the kind of staff you have that gives off this to your customers how to do you expect your customer to stay with you and be loyal cause i tell you nedbank can teach you a thing or two.

i would like urgent feedback and i want an apology for no response from ***' <***.

From: Loren Engel Sent: Monday, May 18, 2020 10:40 AM To: *** Cc: *** Subject: RE: ***

Good Morning,

This is my 3rd request and still no response regarding our application.

Please advise urgently.

Loren Engel Customer Service and Procurement Administrator

ICTS Acquisitions Services University of Cape Town ICTS on Main, 7 Main Road, Mowbray, 7700

Office: +***9 Email: *** Location: http://www.icts.uct.ac.za/directions-to-icts

From: Loren Engel Sent: Friday, May 15, 2020 10:12 AM To: '***' <***> Cc: '***' <***> Subject: RE: ***

Good Morning,

Can you please acknowledge my email that you received it?

Can I please have feedback on the process of our application.

Loren Engel Customer Service and Procurement Administrator

ICTS Acquisitions Services University of Cape Town ICTS on Main, 7 Main Road, Mowbray, 7700

Office: +***9 Email: *** Location: http://www.icts.uct.ac.za/directions-to-icts

From: Loren Engel Sent: Friday, May 15, 2020 8:35 AM To: *** Cc: *** Subject: RE: ***

See attached latest letter for my husband salary cut.