Standard Bank Poor Production Issues Support(Savings account issues)

Hi Hellopeter

I've never had such a bad experience dealing with the bank and I don't think I will have it in future unless it a same bank.

With Standard bank I had a 32 days’ notice account where I was saving money and I went and serve the notice that was due on the 21st of December 2019. when the money was due they transferred it to my old CLOSED ACCOUNT, what kind of the bank system that does that?

on the 26 December 2019 I called to query (Inquiry number ***) they came back said it was resolved but still even today I haven't got my money.

I went to the branch they logged another incident/inquiry (inquiry number ***) but it hasn't been resolved and then I went and logged the third incident ***) still it hasn't been resolved, I have called several times escalating maybe 3 times a day but still even today my problem it hasn't been resolved.

I'm in a lot of debt as I'm writing this, a lot of December bills including flat rent and car it hasn't been paid. I will find myself having no place to stay and having a bad credit record because of a simple issue, just to transfer money to my working account, how difficult is that?

lastly a lot of their call centre agents they don't mind putting you on hold for 20 minutes until you drop the call and if you ask to speak to team leader they all tell you that the team leader is in the meeting for the whole day he/she is not coming back.