Standard Bank Poor performance

I have been dealing with Standard Bank for 12 years and have seen the inexorable slide into indifference in both the personal as well as the business side of their banking. Last year our small business going through lean times dealing with SOEs and I was facing the need for assistance to service a big order (in hand) which would have given my small company a big boost. Standard Bank turned down my request for assistance as well as my application for forward cover for currency fluctuations due to my poor performance over the past 3 months. This confirmed my view that Standard Bank does not understand small business and the knowledge of small business of their staff is dismal. I am considering looking out for other banks on the market that understand small business and have trained staff to talk to.