Standard bank poor performance

Accompanying a visionimpaired, senior citizen friend to get a new bank card from Standard bank in Newcastle mall in Newcastle Kzn, I was shocked at the lack of co-operation he recieved. Upon explaining that his card, ID document and other documents had been ****** and that he needed to buy food, he was informed that he would have to either obtain a new ID or submit a sworn deposition, obtained from the SAPD. He informed the spokesoerson who claimed to be a manager, that the bank had an electronic copy of his fingerprint on record. It was refused as proof of identity. He asked if his old green ID document was acceptable. The answer was an emphatic "NO". This left him no other option but to walk the approximately 2 km. to the police station. Instead, I drove him to the police station and back where he immediately recieved preferential treatment. So glad that I am not banking with Standard bank.