nD
nazlie D

1 reviews | Active since Mar 2015

29 May 2015, 11:38

Standard Bank Poor & Pathetic Service

I switched banks in March 2015 from Standard Bank to FNb.The level of service at Standard Bank has dropped tremendously. I still have credit agreements with Standard Bank which I will gladly uphold. Tried to switch one of the debit orders last month but Standard Bank had an issue loading the FNB bank details. So to honour my credit agreement I made an EFT payment to Standard Bank. Then Standard Bank consultant assured me that she will liaise with their IT dept to load my new banking details and she will confirm this with me. I received no confirmation and assumed that Standard Bank may not have resolved the issue yet so I was prepared to do another EFT until they have resolved the matter. On my pay date Standard bank debits my new FNB cheque account 7 times for substantial amounts, not to mention other debit orders and credit obligations I have going off my account on my salary date. So my account is left in a huge overdraft (which I dont have) numerous dishonouring fees from FNB and no money in my bank account and I still have remaining debit orders that must still go off. What is even more appalling that service I am getting trying to fix this mess.Also have a bad record now wit

0
Replies (0)