Standard bank poor digital banking

Item: Standard Bank
Rating: 1
Author: Frederick M

I just wanted to contact digital banking for them to delink my old card from my internet banking as I cannot use my new card for online payment and tap and go with my phone. I called them from 15:15 and I am still holding as I type this. This is really poor service and it does not start now. It is very difficult to get hold of their consultants telephonically. They claim to have the best service. You are not even offer at least for someone to call you back because it service not sales.

In the next 8 minutes will be a full hour waiting for service

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Replies (1)

Standard Bank's replyOfficial

24 Mar 2025, 16:18

Dear Frederick,

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply24 Mar 2025, 16:18

Official