Standard Bank - Poor customer service all round

Went to the Standard Bank Northgate branch to collect my new cheque card. Stood in a line for 45 minutes with little movement. There are no chairs in the queue to sit on and no number system as other banks have. Finally a lady came to tell everyone that the computers are being rebooted as the systems are very slow. I left without my new cheque card. The service is absolutely terrible. Almost as bad a government depts. I phoned the Prestige Helpdesk and I explained the events, and asked if the bank can courier the card to me as other banks offer this service. Was informed that I will have to pay for courier charges. I just had my Virgin card delivered with no charge by a courier. I don't feel that I need to be held hostage to a service provider with such poor service. The impression I was left with from the Prestige helpdesk was that they couldn't care less whether I cancel or not. Very unimpressed, will be looking at moving all my accounts to another bank in the new year.