MN
MOEGAMMAD N

1 reviews | Active since Jan 2016

04 Jun 2018, 14:52

Standard bank poor customer service

Waiting times to see an consult was ridiculous with only one consultant present...

That was besides the enquiries section which was almost as slow moving

Its ridiculous to wait more than a hour for only the next person to be served at a time.....that equates to a whole day of waiting if you were the 7th on the list

Defin

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Replies (2)
Standard Bank
Standard Bank's reply04 Jun 2018, 15:42
Official

Dear MOEGAMMAD

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Jun 2018, 13:14
Official

Dear MOEGAMMAD

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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