Standard Bank - Poor Customer Service

This afternoon I visited the Standard Bank Rosebank to facilitate a deposit at the ATM. It was a Friday afternoon around 13h30, so the ques were long, nevertheless I waited my turn. Out of the four machines located on the outside of the branch, two are cash acceptors, my frustration came when it was my turn to utilise the ATM, the one ATM was out of service from the beginning of my wait, and the second machine had a faulty cash acceptor , long story short I was unable to faciltate my deposit after waiting approximately 13 minutes in the que. I decide to go into the branch to explain my dissatisfaction with the experience that I've had. At the front end reception there is no Standard Bank personell at all, only to be assisted by a security guard, after reverting my complaint, he points me in the direction of an ATM located within the branch, to say the least I had to follow another que whilst branch staff utilised this machine. It is sad that Standard Bank has taken the approach to restructure their business at the cost of being customer centric.