STANDARD BANK POOR COMMUNICATION

I am appaulled by the dissapointing service recieved by Standard Bank! My sister was unemployed and she has taken out a loan with the bank previously. She recently managed to get a job and Standard Bank decided to take her whole salary out of her account. This is considered an unauthorised debit. No one from the bank had bothered to contact her to find out what is going on with the payments or to assist her in this regard. Upon making contact with the bank, she had spoken to Amos, in my presence, who was rude, inconsiderate and unhelpful. This is not the kind of service expected from a Recognised financial institution and I will certainly be contacting the Ombudsman since the bank is unwilling to assist. I will also consider changing my bank and making others aware of this situation so that they are not lured into a loss!