MS
Mateena S
1 reviews | Active since Jul 2024
17 Jul 2024, 09:49
Standard Bank poor client service
I have reported a ***** case to the bank and was told to wait 5-7 days for feedback. I am still waiting... almost 3 hours spent holding the line without success. The only response is that my matter will be escalated! it has been escalated 3times and still no feedback! Loyal customer for 27 years... and i receive this prestige service.. i think it is time to tapp out!!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Jul 2024, 09:54Hi Mateena
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 09:54
Official
Hi Mateena
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Jul 2024, 10:16Hi Mateena
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 10:16
Official
Hi Mateena
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Jul 2024, 16:11Hi Mateena
Please note that our ***** team is still busy with the case, and we will provide feedback once received on our side.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Please note that our ***** team is still busy with the case, and we will provide feedback once received on our side.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply24 Jul 2024, 16:11
Official
Hi Mateena
Please note that our ***** team is still busy with the case, and we will provide feedback once received on our side.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Please note that our ***** team is still busy with the case, and we will provide feedback once received on our side.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***