tM
thabiso M

1 reviews | Active since Feb 2017

28 Feb 2017, 10:40

Standard bank poor call centre service

<p>Today i called to enquire about the double deductions on my account only, I had be on the line for over 30 minutes before they pick up the phone only to be told that i should hold because their system is a bit slow.. 20 minutes of holding for their slow system, Thulisile Mavuso only comes back only to tell them that they now cant do anything for me i should call back because they are offline. "We offline sesi call back later and hang up"</p> <p> </p> <p>This is really disappointing and clients are not taken serious ... Maybe is time to consider other banks.</p>

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Replies (1)
Standard Bank
Standard Bank's reply28 Feb 2017, 13:26
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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