Standard Bank Poor Banking Systems
Horrible banking systems from Standard Bank. Their banking App is the worst compared to FNB. It freezes on month ends. Payments take time to clear. You cant unblock your card from the App, you have to go to your nearest branch. Card swipes take up to 3 days to reflect. Weekends are the worst. The ATMs are always offline and freeze when you insert your card. Had to go to the Centurion Branch to unblock my card. The consultant tried her best to her work. She was very helpfull only to be led down by their banking system that kept on showing unknown error messages. She even called the call center department that failed to help her. The staff on branch level are good at their jobs. The only problem is the IT systems that are difficult to understand.
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Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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