Standard Bank - poor administration?

We hold three accounts with Standard Bank. Two of these are attorney accounts. At first, Standard Bank would not accept the fact that my daughter (Tarita Mostert) was fully booked with international cases which ranged from 6:00 am to 22:00 pm on a daily basis. They insisted that she visit a local branch to verify her details. On explaining this situation to them they mentioned that she could also update her details per Standard Bank app. This proved not to be true. Finally, we visited the local branch at a considerable loss of time and finances. We lastly requested written confirmation that the matter has been solved. This was done on the 11th of July 2024 per 2 simple questions in which Standard Bank confirms their own oral statements. We have not had any sensible reaction to our questions. Standard Bank's poor administration (in our view) is shocking and frustrating to the utmost. Drs Tarita Mostert and JB Mostert