AR
Andani R
1 reviews | Active since Jun 2017
16 Dec 2022, 05:45
Standard Bank policy early debit orders
Yesterday Standard Bank policy debited my account assuming that I have been paid and because I have not been paid the debit orders bounced and for the 3 polices that were returned Standard Bank charged me R147 x 3. I am so furious because my debit order date that we agreed on is the 26 of each month.
Now they went and Assumed that the salary was paid on the 15 and debited my account left me with a negative R447 from the 3 R147 returned debit order charges. This is ridiculous and day light *******, as I have not yer received my salary. I am done with standard bank, closing this account 💔.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
16 Dec 2022, 08:10Good Day Andani
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Dec 2022, 08:10
Official
Good Day Andani
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 Dec 2022, 08:35Good Day
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Dec 2022, 08:35
Official
Good Day
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Dec 2022, 14:53Dear Andani
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, and we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, and we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2022, 14:53
Official
Dear Andani
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, and we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, and we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
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Andani R's updateReviewer Update
19 Dec 2022, 15:07Thank you Standard Bank for attending to my complaint above and resolving it. Also, thanks to Gordon the consultant who constantly updated me telephonically until the unpaid debit charges were reserved. The matter was successfully and efficiently resolved. Much appreciated 🙏🏼
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Andani R's update19 Dec 2022, 15:07
Reviewer Update
Thank you Standard Bank for attending to my complaint above and resolving it. Also, thanks to Gordon the consultant who constantly updated me telephonically until the unpaid debit charges were reserved. The matter was successfully and efficiently resolved. Much appreciated 🙏🏼
Standard Bank's replyOfficial
19 Dec 2022, 15:13Dear, Andani
Thank you for the positive feedback. We have ensured that Gordon and the management team receive the compliment.
Should you need any further assistance, we’re always here to help.
Thank you for the positive feedback. We have ensured that Gordon and the management team receive the compliment.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Dec 2022, 15:13
Official
Dear, Andani
Thank you for the positive feedback. We have ensured that Gordon and the management team receive the compliment.
Should you need any further assistance, we’re always here to help.
Thank you for the positive feedback. We have ensured that Gordon and the management team receive the compliment.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team