BC
Biggie C

1 reviews | Active since Jun 2015

11 Feb 2021, 11:36

Standard Bank Please Stop Calling Me!!!!

I received a call in December 2020 requesting me to send my proof of vehicle insurance. I did sent the proof of insurance to Standard Bank's insurance confirmation email address ***, copying the advisor I would have spoken to. I have lost count of the number of Standard Bank people I have spoken to now and every time they want the same thing. It has reached a point where it is really annoying me. I can't be talking to Standard Bank every day to fix the same issue. Please Standard Bank fix your internal systems and stop calling me. This is becoming more of harassment than anything else. I have always had my car insured and I have shared the copy of my insurance policy with you a number of times. My car is insured with Santam and my policy number is ***8*005. Please stop calling me!

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Replies (1)
Standard Bank
Standard Bank's reply11 Feb 2021, 23:19
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)
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