Standard Bank please jack up your service

Not Sure why I was allocated a Private Banker which adds no value to my banking experience. I have been contacted by Standard Bank prestige advising me that I now have access to a personal Banker assigned to me (Not gonna mention the individuals name) After a lengthy conversation with her she advised me that I can reach out to her at any time for advice or assistance should I need to guidance or support with any financial decisions. I mentioned to her that I am looking at doing some home improvements and may look at an access or second bond. In order to do so the feedback was that I would need to see a consultant at one of the branches for that application. I made my way to the Tyger Manor branch on Saturday morning and was met by a sort of hostile lady asking me what I am at the branch for. I responded with the reason listed above and she then proceeded to take me over to the phone section and put me on a telephone to speak to someone. Now if I wanted to stay on the telephone line for 20-30 minutes answering security questions and being transferred from one department to the other I would have stayed home and made the call there . I eventually hung up out of frustration and left the branch what a waste of time with no assistance. Without any assistance I then commissioned a bond originator to run the process for me which turns out I got an approval from guess who , My very own Standard Bank. So firstly the originator sends me all the confirmations that the bonds been approved only to receive feedback a week later that there was an error and that a new lower value has been now approved. (I can still live with that) I then receive another mail from Standard bank prestige notifying me that I now have a new private banker allocated to me who makes contact with me and assures me that he can assist should I need help. I proceeded to setup a couple of meetings with him which he missed on 2 occasions due to being exceptionally busy. He did try to contact me on a Saturday unannounced while I was at a kiddies party with my child however I could not have s conversation with him at the time. A couple weeks later I proceeded to purchase a new car with Standard bank once again not available and I run the finance through the dealership and guess who was on stand by approve the finance ? You guessed it Standard bank. At this point I’m really questioning why I am here and made my feelings clear to the prestige consultant on email as I did not see any value in having a PB call on me. I had a lengthy meeting with one of he Seniors who assured me they valued me as a customer and would work on improving their service while apologizing profusely. So while not assisting or advising me through any of these processes I was will to give Standard Bank another chance. So since I purchased my new car time has come for the first installment to go off and I discovered that the dealership has loaded the debit order for o go off 28th of the month and not the second last day of the month as requested. The debit order obviously returned and I tried contacting my PB again on the number shared to request a debit order be loaded for the payment and to change the debit date to the 30th of the month. I was instead assisted by a representative of Standard bank who has been in contact with me over the last week. At first he could not get hold of the Vechile financing team to confirm the debit order and requested that I load the beneficiary and make the eft payment. Following is advice I proceeded to do so only find out the next day that the debit order has gone off so I double payed great. I then mailed the gentleman who informed me he requested and immediate reversal which was last week Wed. and as it stands today has still not been executed. I have had to send another follow mail and I received a response to say that it has been escalated.... Now, before I tried calling the query through last week I mailed my PB asking for assistance which to date I am yet to receive an acknowledgment of the email or a check in to see if the query has been resolved ... Nothing... The service is terrible to say the least Standard Bank really needs to get their act together if they are to maintain their clients. My query is still pending I have been receiving calls from the back for R69 admin fee that they neglected to deduct off my account ...Typical , very good at collections but servicing their clients leaves a lot to be desired.