JT
John T

1 reviews | Active since Mar 2009

15 Aug 2019, 05:33

STANDARD BANK 'PHONE APP.

STANDARD BANK PHONE APP.

I was enjoying the app. then earlier this week I get a message on the app whilst trying to log in. "Set up sign-in" It asks me to re-enter all my details again. They had removed my sign-in method without my permission. I found this strange so I contacted standard bank ***** dept and asked them if this was a ****. I even sent them a screen shot of the message I had received.

I sent 6 E-mails in all. Not one person out of the 6 e-mails I sent even came close to answering this question. One even said the e-mail I sent "was not from standard bank". What e-mail?

They have no clue whatsoever as to what is going on, not an idea. Completely ***********. Now my ATM pin is invalidated and I am told to go to a Standard bank with my I.D. to re-apply. What a complete & utter waste of my time. They interfere with a perfectly working app and then can't even answer one simple question. Was it a **** or not? Totally useless.

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2019, 10:28
Official
Good day John  

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Aug 2019, 10:54
Official
Dear John Taylor

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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