Standard Bank Personal Loans USELESS SERVICE PROVIDED IN EMERGENCY SERVICE!!!!!

Item: Standard Bank
Rating: 1
Author: Adele F

I app**** for a Standard Bank personal loan on Monday, they called me back on tuesday, approving me, saying the funds would be in my account by Wednesday morning (within 24 hours!!) Since yesterday I have been phoning, been to the branch at clearwater, where the lady "escalated" it to 3 managers via email, phoned +- 15 times today, NO ONE EVER BOTHERS TO PHONE BACK and gives me an answer! My daughter had a operation today, she CANNOT be released from the hospital until I have paid the bill!!! Which means the account now keeps running, how dissapointing from Standard Bank Personal Loans to do this!!!! My hands are cut off and I dont know what to do!!!! Please help!!!!!

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Replies (1)

Standard Bank's replyOfficial

19 Aug 2019, 04:29

Hello Adele,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply19 Aug 2019, 04:29

Official