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mcbrian S

1 reviews | Active since Jul 2012

30 May 2018, 22:03

Standard Bank Personal Loans Department is useless

Standard Bank Personal Loans Department is useless!!!!!! after 14 months, i received a call from them to inform me my pl account is in arrears! after talking to the call centre agent at SBPL, it was confirmed that its a technical error on the account. a month later i received a letter to inform me that my account was handed over to Legal.

Pathetic service!! i will be logging a complaint with the Banking Ombudsman to get this matter resolved as this have now impacted negatively on my credit profile......

so much for trying to keep your profile clean and then you get letters of demand from creditors!!

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Replies (4)
Standard Bank
Standard Bank's reply31 May 2018, 03:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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mS
mcbrian S's update31 May 2018, 05:27
Reviewer Update
Good day I did that already on 28 May 2018. Refer to an email from **********
mS
mcbrian S's update31 May 2018, 07:34
Reviewer Update
I did submit the email again this morning
Standard Bank
Standard Bank's reply06 Jun 2018, 14:21
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you on the 4th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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