1 reviews | Active since Sept 2016
Standard Bank Personal Loan
Good day,
I have been banking with Standard Bank for the past 20 years without too many hassles.
I viewed my Experian credit report last week as I need to finance a vehicle soon. Much to my surprise my Standard Bank Revolving Loan reflected a missed payment date as at 28-02-2025 although a debit order was successfully collected from my cheque account on 28-02-2025.
I called Standard Bank Thursday, 8 May to resolve the issue, I was sent from pillar to post and was requested to forward an e-mail to the Collections Admin, refer case number: CRR-***. I sent the request along with the supporting documentation required. However I haven't heard back from the Team since Wednesday, 14 May. I spent an hour on a call today and ended up with a very helpful agent who tried to transfer me to the Team leaders who were in a meeting at the time and she provided me with another email address to follow up.
May you kindly assist with an outcome to ensure my name is cleared with the Credit Bureaus?
Thanks so much.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for your prompt response.
I hope to hear from the team soon.
Regards
Deidre Green
Thank you for your prompt response.
I hope to hear from the team soon.
Regards
Deidre Green
Our team tried calling you on your cell to no avail.
Please confirm a convenient time we may contact you.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you on your cell to no avail.
Please confirm a convenient time we may contact you.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
I was in a meeting, you are more than welcome to give me a call any time from now to COB.
Thanks so much
Deidre Green
I was in a meeting, you are more than welcome to give me a call any time from now to COB.
Thanks so much
Deidre Green
Thank you for taking our call.
As discussed we will escalate this matter to our Lending team and provide you with final outcome once received.
Continue to have a wonderful weekend.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As discussed we will escalate this matter to our Lending team and provide you with final outcome once received.
Continue to have a wonderful weekend.
Kindest regards
Standard Bank Hello Peter Team
***
We're pleased we could help resolve your concern.
If you need any further assistance or have additional questions, please don’t hesitate to contact us.
We're always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
We're pleased we could help resolve your concern.
If you need any further assistance or have additional questions, please don’t hesitate to contact us.
We're always here to help.
Kindest regards
Standard Bank Hello Peter Team
***