Standard bank pension backed loans has Terrible service!💯‼️

First of all we live in a digital world, standard bank needs to catch up with 4IR.

I sent digital bank statements which cannot be amended or highlighted as you wish. But to make it easy, I indicated on the email which line items and references are are relevant for what they are looking for. On top of that, I sent a contract agreement that has the same reference as on the payments that appear on my bank statements.

Now I must find a printer to print statements just for a mere highlighter? Because for some reason Standard bank still sees information as “outstanding” even after providing all required information.

Another thing… it takes you 2 full days to assess 1 document. And they tell you 1 thing is outstanding. After I send, another 2 days then they ask for something else, I send and another 2 days then they ask for highlights. communication is sent late, by a universal sms line nogal. No personal service or phone call to ensure that everything is addressed.

It’s a pity that we don’t have a lot of choice in terms of service providers we use. FNB would have wrapped this up in 3 days.