Standard bank PBL

3 weeks ago I app**** for Pension back lending I filled in all the necessary paperwork and I was advised by Pamela Ncokwane to go to the nearest standard bank , I filled in all the documents that were sent to the branch it's been three weeks I haven't received any feedback I also phoned Pamela regarding my application she said she'll get back to me she has to check with her team she never came back to me I emailed her again on the 28th and phoned her till Today I haven't received any response, this is really the worst experience with a bank I've ever had I wrote an email to the standard bank complaints resolution team on the 4th of May at 10am I was told a consultant would call me within 24hrs nothing has happened this bank doesn't give an inch of concern about their clients I wouldn't advise anyone to put their trust in them