DP
Dan P
1 reviews | Active since May 2016
13 Sept 2020, 09:32
Standard Bank Payments don't work
Standard Bank payments are not possible due to no/late otps. Which means you have to physically drive to the merchant to make a purchase. This is poor service.
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Replies (2)
Standard Bank's replyOfficial
13 Sept 2020, 19:38Hello Dan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply13 Sept 2020, 19:38
Official
Hello Dan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
01 Oct 2020, 09:17Good day Dan,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you. We have received your complaint and we will address your concerns around the service you received in your latest interaction with us.
Kindly provide us with more details in regards to your complaint and how you would like us to assist you.
We appreciate your support and loyalty.
Kind regards, Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you. We have received your complaint and we will address your concerns around the service you received in your latest interaction with us.
Kindly provide us with more details in regards to your complaint and how you would like us to assist you.
We appreciate your support and loyalty.
Kind regards, Complaint Resolution Centre
Standard Bank's reply01 Oct 2020, 09:17
Official
Good day Dan,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you. We have received your complaint and we will address your concerns around the service you received in your latest interaction with us.
Kindly provide us with more details in regards to your complaint and how you would like us to assist you.
We appreciate your support and loyalty.
Kind regards, Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you. We have received your complaint and we will address your concerns around the service you received in your latest interaction with us.
Kindly provide us with more details in regards to your complaint and how you would like us to assist you.
We appreciate your support and loyalty.
Kind regards, Complaint Resolution Centre