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JV
Johan V

1 reviews | Active since Mar 2009

03 Dec 2025, 16:14

Standard bank payment system VS Google Play Store

Vitumbiko Masuku close complaint 5918***X has not been resolved! Not fixed, still cannot use Standard bank cards to pay the Google Play Store! Standard Bank says the problem is with the Google Play Store payment system Use the Capitec Bank card to find that the Google Play Store payment system is working. Must I move to Capitec Bank to make payments?

0
Replies (6)
Standard Bank
Standard Bank's reply03 Dec 2025, 16:31
Official
Good day Johan, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
JV
Johan V's update03 Dec 2025, 16:39
Reviewer Update
Five days this issue last: "as soon as possible and find a solution that works for you." What year will Standard Bank solve this problem?
Standard Bank
Standard Bank's reply03 Dec 2025, 18:32
Official
Good day Johan,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
JV
Johan V's update05 Dec 2025, 09:15
Reviewer Update
Email from Vitumbiko Masuku : Good day, I trust you are well. My apologies for the delayed response.

Please note that our Online Shopping team confirmed that the transaction was approved on our end, and Google needed to process the payment. The R0.00 charge that appeared on your account was simply Google verifying your card details. I have also reached out to our Digital Banking team to assist with verifying the details telephonically. I will call you tomorrow and connect you with the team for further assistance.
Kind regards

Vitumbiko Masuku
Consultant | Complaint Resolution Centre
Client Experience & Risk Execution | Personal and Private Banking SA
Tel: ***| Website: www.standardbank.co.za
Send Vitumbiko Masuku proof of no payment R0.00c and R39.00!!!!!!
Still not fixed!!
JV
Johan V's update05 Dec 2025, 10:21
Reviewer Update
Still waiting for the Online Shopping team!!!!!
JV
Johan V's update05 Dec 2025, 20:24
Reviewer Update
The wrong department, phone me from Standard Bank! The banking app's approval authorisation is not working! Only once did it work, and it was an hour late!

STANDARD BANK WASTE OF TIME!! THE ONLINE PAYMENT SYSTEM DOES NOT WORK!!

Sending you wrong departments to waste your time!